GDPR info

Due to the new GDPR privacy policies, please read and contact us if you have any concerns.

1- Personal information collection:
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. (When ordering with us, you authorize the use of your information) You may also choose to provide us with additional personal information (for a custom orders, for example), if you contact us directly.
2-Why we need your information and how we use it:
Your information is used to complete your order(s), to settle disputes, or to provide customer support. Any legal reasons, such as tax law, legal claims, legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. Also as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Our Policies, Disclaimers and Terms of Use. We use your information as necessary to comply with our legal obligations.
3-Third parties we share information with:
Service providers or shipping providers, which is for delivery mainly or recovery of items lost in transit. Legal reasons or compliance with laws; 1-respond to legal process or to government requests; 2-enforce my agreements, terms and policies; 3-prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 4-protect the rights, property, and safety of my customers, or others.
4-Data Retention:
Generally we keep information for a period of 4 years to comply with legal responsibilities. Our privacy policy details what we keep.
5-Transfer of information:
We may store and process your information through third-party hosting services in Canada, USA and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Presently, we do not use any transfer of information and do not transfer the information to any other parties.
6-Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons). We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact information:
shop@dogwalkies.ca
Dog Walkies, PO Box 294, St. Albert, Alberta T8N 1N3, Canada.