Orders placed after October 2 will be sent out October 16th. Email: shop@dogwalkies.ca with any questions

Returns

*NEW*: I'm going to tell it straight. I am a person, working alone (sometimes with my hubby or daughter helping). I hand make, photograph, upload, email and package everything myself. If you have an issue and flat out lie to me, I will not be responsive. Dogs eat things; cats eat things; cars drive over things, just tell me what went on to cause the damage! Do not blame the material for your damaging an item. I do have a policy for all the above but don't mention it as I have had abuse of guarantees in the past. Take care and many happy walks, Christine.

Hold up! Before you go and purchase please measure your dog's neck. PLEASE!

All our collars and leashes are tailor-made for YOU (or, well, your pup). Nothing is pre-made.

Returns:

CONTACT US FIRST within 7 days of delivery. We accept returns within 14 days of you receiving it. It must have original packaging, receipt and tags. It must be unused, new. No returns on custom designs/orders. No returns on items purchased during a sale or discounted items. Contact us immediately if anything is wrong. Shipping is not refundable.

Exchanges:

Sorry, we only accept returns as every item is hand made for your pup and original.

Shipping back returns:

You are responsible for the return shipping. Purchase cost of the item will be refunded to how you originally purchased the item. Returns have no value, as we never purchased them- please be aware of this when shipping back to us internationally. Shipping is NOT refundable.

Ship to:

Returns C/O Dog Walkies
PO Box 294
St. Albert, AB T8N 1N3
Canada