*NEW*: I'm going to tell it straight. I am a person, working alone (sometimes with my hubby or daughter helping). I hand make, photograph, upload, email and package everything myself. If you have an issue and flat out lie to me, I will not be responsive. Dogs eat things; cats eat things; cars drive over things, just tell me what went on to cause the damage! Do not blame the material for your damaging an item. I do have a policy for all the above but don't mention it as I have had abuse of guarantees in the past. Take care and many happy walks, Christine.
cheeky Warning: All collars and leashes are guaranteed to look good on your dog (according to us). Our products may make your dog look so good, people will snap selfies with them.
Disclaimer - Real Warning: All collars and leashes are your responsibility once they are shipped. Use items for their intended purpose only, no unsupervised use. Stay Safe. Any damages incurred from the use of the collars or leashes are not our responsibility. Any damage done by a dog/ cat/ human/ alien/ mother nature/ dragons/ etc. (IE: scratching, biting, rough play, etc.) isn't our responsibility.
If your new collar or leash has any issues, contact us immediately and we will do our best to solve it. Any manufacturing defects must be represented with a photo for inspection.
Returns: we need to be contacted within 7 days of delivery and be shipped back within 14 days of delivery. Shipping is non-refundable and buyers responsibility. No returns on store sales, discounts, special customizations or sale items.
Cancellation of orders: Buyers have 24 hours (1 day) to contact us to cancel order. If you delay longer than this, there is a charge.
Shipping is through Canada Post only. All packages have tracking.
Please make sure your address is correct BEFORE purchase, we can only legally ship to the address provided at purchase.
All taxes, brokerages, custom fees and duties are buyers responsibility. We are not responsible for delays due to customs.
We hand make each and every collar and leash ourselves. That means it is made for you by US (Christine and Andre) only - no middle man, drop ship or other staff. There may be differences in the sample photos and your products as they are hand constructed. We reply to all emails personally, maintain the web site, make the products and ship out. If you are disrespectful, unlawful, discriminatory or just plain mean; it will not be tolerated and will be reported and dealt with accordingly. We reserve the right to cancel an order, for any reason, under our discretion.
Open online 24-7
Workshop hours: Monday - Friday, 9am-5pm (MT), excluding holidays.
Sincerely, Christine & Andre